Refund & Cancellation Policy

1. Free Plan

BOS may offer a free plan with limited features. You may use the free plan without payment, subject to the applicable Terms of Service.

2. Paid Subscriptions

Certain BOS features may require a paid subscription. Available plans, prices, billing periods, and included features will be presented before you complete a purchase.

Paid subscriptions may be billed on a recurring basis unless otherwise stated at the time of purchase.

3. Cancellation

You may cancel your paid BOS subscription using the options available in your account or by contacting our support team.

If your subscription is scheduled for cancellation at the end of the current billing period, you may continue to access the applicable paid features until that billing period ends.

4. Refund Policy

Subscription payments are generally non-refundable once a billing period has started, except where a refund is required by applicable law or explicitly stated otherwise at the time of purchase.

If you believe you were charged incorrectly or experienced a billing error, please contact us with the relevant details so that we can review the transaction.

5. Billing Errors

If you believe that an incorrect or duplicate charge has been made, please contact us as soon as possible. We may review the transaction and take appropriate action where a billing error is confirmed.

6. Failed Payments

If a recurring payment cannot be successfully processed, your subscription may become past due, restricted, paused, expired, or cancelled according to the applicable billing process.

7. Plan Changes

You may be able to upgrade, downgrade, or change your BOS plan depending on the options available for your account.

Any changes to pricing, features, or access will be communicated during the plan change process.

8. Changes to Pricing

We may update the pricing or features of BOS plans from time to time. Changes will not affect payments already completed for a previous billing period.

Where required, we will provide notice before a new price applies to a future billing period.